sifu Terms of Use

When you create an account on sifu, you enter into an agreement with us regarding how our platform operates, what we require from you, and what you can expect from our service. These terms set out the conditions under which we provide access to our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook markets, and esports coverage.

We frame our service as available only in jurisdictions where local law permits online gaming. All account holders are responsible for verifying that their access to sifu complies with their own region's regulations. We do not operate in territories where online wagering is prohibited by law.

This overview explains the core conditions governing your account, deposits, withdrawals, bonus terms, and dispute resolution on sifu.

Account Opening and Eligibility on sifu

Creating Your sifu Account

To open an account on sifu, you must provide a valid email address, create a secure password, and submit government-issued photo ID and proof of residence. Our KYC (Know-Your-Customer) team reviews these documents during business hours. Verification typically completes within one working day; we notify you by email once your account is approved or if we need additional documents.

You may not create multiple accounts. If we detect duplicate accounts under your name, email, or payment method, we reserve the right to freeze all related accounts and forfeit balances. Account sharing (allowing another person to use your login) is also prohibited and constitutes a breach of these terms.

Jurisdiction and Eligibility

Our services are available only where local law permits. We perform location checks at registration and during account use. If your IP address or account details indicate you are in a prohibited jurisdiction, we may restrict or close your access. We do not operate in territories where online gaming is banned. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and surrounding supported regions typically have full access, subject to local law compliance.

Account Security and Two-Factor Authentication

You are responsible for keeping your password confidential and your account secure. We encourage all sifu account holders to enable two-factor authentication (2FA) before their first withdrawal. 2FA requires a second confirmation (via email or SMS code) when you log in from a new device or initiate sensitive actions such as withdrawals.

If you suspect unauthorised access to your account, contact our support team immediately via the in-app help form. We investigate account-security incidents within one business day and may freeze your account pending resolution.

Deposits, Withdrawals, and Bonus Terms on sifu

Deposits and Payment Methods

sifu accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits via e-wallet typically credit within minutes; bank transfers may take several hours during business hours or up to one business day outside banking hours. All deposits go directly into your account balance and are available for play immediately upon receipt.

We do not charge deposit fees, although your payment provider (bank or e-wallet) may apply its own fees. We cannot reverse or refund deposits once they are credited to your account, except in cases of unauthorized transactions (which you must report within 48 hours).

Withdrawals and Processing

Withdrawals are processed to the same payment method used for deposit. We process withdrawal requests within one business day of your request, provided your account has passed KYC verification and shows no suspicious activity. Large withdrawals (defined as above a certain threshold) may trigger a standard compliance review, which extends processing by up to two additional business days.

We return funds to your original payment method. If you have registered multiple payment methods, you may choose which one to withdraw to, as long as your account records show you own that method (verified during KYC).

Bonus Terms and Turnover Requirements

When we offer a deposit bonus or promotion, the terms are published in the promotion details. Bonuses typically carry a turnover requirement: you must wager the bonus amount (sometimes multiplied by a factor, e.g. 2×) before you can withdraw the bonus funds. Turnover is calculated on your total wagered across all games on sifu—slots, live tables, and sportsbook.

Bonuses are not guaranteed to unlock additional wins; they are credit to your account balance that you must use according to the promotion's rules. If you do not meet the turnover requirement within the promotion's time window, the unused bonus expires and is forfeited. We do not re-credit expired bonuses.

Turnover

The total amount you wager across all games, used to calculate bonus play-through requirements and cashback eligibility.

KYC verification

Know-Your-Customer identity checks (ID photo + proof of residence) required before deposit and withdrawal access.

Bonus expiry

Unused promotional bonuses that do not meet turnover requirements within the specified window are automatically forfeited.

Withdrawal review

Compliance check we conduct on withdrawals to prevent fraud and money laundering; may extend processing by up to two business days for large amounts.

Game Rules and Odds Disclosure

All games on sifu (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables, and sportsbook markets) operate using certified random-number generation (RNG) or published odds. We disclose the RTP (return-to-player) percentage and volatility level for each slot game in the game's information panel. For live tables, we post house edge information; for sportsbook, we publish betting odds before you place a wager.

We do not guarantee any outcome or win rate. All games carry a built-in house edge, meaning that over time, the platform retains a percentage of total wagered funds. This is inherent to gaming and is not an indication of unfair play.

Account Closure and Disputes

You may request to close your sifu account at any time by contacting support. We process account closure requests within one business day. Upon closure, we return any remaining balance to your registered payment method within five business days.

If you dispute a transaction, win outcome, or account issue, contact our support team via the in-app help form with details (date, game, bet amount, screenshot if possible). We investigate disputes within two business days and provide a resolution or explanation. If we find an error on our side, we credit your account; if the dispute lies with the payment provider or RNG outcome, we explain the finding and next steps.

Our Commitments and Limitations

We at sifu commit to:

• Transparent odds, RTP rates, and bonus terms published before you play or deposit.
• Secure data handling: your personal information is encrypted and shared only with our compliance and support teams.
• Standard business-hours support (9 AM to 6 PM Indonesian time, Monday to Friday) with one-business-day response times.
• Fair game outcomes verified by certified RNG and third-party testing.
• No account closure or balance forfeiture without written notice and investigation opportunity.

We are not responsible for:

• Payment provider delays (e.g. bank or e-wallet processing times beyond our control).
• Loss of account access due to forgotten passwords (though we offer recovery via email verification).
• Your own breach of local gaming laws or account terms (duplicate accounts, account sharing, false KYC documents).
• Network interruptions or technical outages on your device or internet provider.