sifu Casino & Sportsbook FAQ

If you forget your sifu password, click the "Forgot password?" link on the login page. Enter the email address associated with your account. We will send a password-reset link to that email within a few minutes. Click the link, enter a new password (at least 8 characters, with uppercase and numbers), and confirm. The new password takes effect immediately. If you do not receive the email, check your spam folder or contact our support team via the in-app help form. For accounts in Jakarta, Surabaya, Bandung, Medan, or Semarang, we provide reset assistance during business hours.

If you believe someone else has accessed your sifu account without permission—for example, you see unfamiliar transactions or login alerts—contact us immediately via the in-app help form or email support. Do not log out; stay logged in so we can verify your activity. Change your password from a secure device and enable two-factor authentication (2FA) in your account settings if not already active. We will review your account activity, freeze it if needed, and conduct a full security audit within one business day. Do not share your password or two-factor codes with anyone, including sifu staff.

No. Each person may hold only one active sifu account. Duplicate accounts are a violation of our terms of use and will be closed without notice, and any balance forfeited. We monitor for duplicate accounts using identity verification (KYC) data, email, mobile number, payment method, and device fingerprinting. If you need to manage multiple accounts for a household or business, you must contact our support team to discuss a compliant arrangement. We do not permit one person to hold multiple accounts to circumvent account preferences, withdrawal restrictions, or to gain unfair advantage in tournaments.

Yes. sifu accepts deposits and withdrawals via bank transfer from online payment, e-wallet, mobile banking, and local payment. After you log in, go to Cashier → Deposit and select "Bank Transfer." We will assign you a unique virtual account (VA) number tied to your sifu account. Transfer your deposit amount to that VA from your bank app or branch. The deposit usually credits within one to two hours on weekdays and up to four hours on weekends or public holidays (Idul Fitri, Idul Adha). Withdrawals to the same bank account typically process within one business day. Keep your VA number for future deposits; it does not change unless you request a new one.

sifu supports a range of deposit amounts to suit different user preferences. Minimum deposit amounts vary by payment method: e-wallets (online payment, e-wallet, mobile banking, local payment) typically start at a lower minimum; bank transfers (online payment, e-wallet, mobile banking, local payment) and online payment deposits have modest minimums. Maximum account preferences depend on your account level and verification status. Newly registered accounts have a standard daily limit; after you complete full KYC verification, this limit may increase. For exact current ranges, check the Cashier → Deposit screen on sifu, which displays live minimum and maximum amounts for each payment method. If you need higher limits, contact support with your verification documents.

Withdrawal processing times depend on your payment method and account verification status. For verified accounts, withdrawals to e-wallets (e-wallet, mobile banking, local payment, online payment) typically process within a few hours on weekdays. Bank transfers (e-wallet, mobile banking, local payment, online payment) usually take one business day. Your withdrawal goes through a review process before dispatch to ensure compliance with our terms. If we identify any unusual activity or incomplete KYC documents, we may request additional verification, which can extend processing. Check your Cashier → Withdrawal history for the current status of any pending request. Contact support if a withdrawal is delayed beyond the stated window.

Before your first session, we recommend reading our terms of use and legal noticeThe terms outline account closure triggers, withdrawal limits, and our no-win-guarantee disclaimer. The legal notice explains that sifu is available only where local law permits and clarifies your jurisdiction responsibility. For specific game rules, check the "Rules" or "Info" panel in each game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways). Live-dealer table rules are visible before you join. Sportsbook rules and odds are posted for each market. If you have questions about a specific game, contact our support team; we respond within one business day.

sifu offers a welcome incentive for new accounts that complete registration and deposit verification. The exact offer structure is posted on the signup page and your account dashboard. We do not advertise fixed bonus amounts (e.g. "our welcome offer free"), as this varies by promotion and region. Incentives may include bonus credit on first deposit, tournament entry credits, or free spins on select games. Terms apply: bonus funds typically require rollover within a set period and may have withdrawal restrictions. Full terms are displayed when you claim the offer. Bonuses are subject to verification and may be cancelled if we detect fraudulent account behavior or jurisdiction violation. For current offer details, log into sifu or contact support.

Yes. sifu includes a full sportsbook section with coverage of football tournaments (Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League), MotoGP, badminton, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). You can view game information, place bets during matches, and track your history in the Sportsbook section of your account. All markets are subject to our odds and may include live betting restrictions during certain events. Esports markets are updated as tournament schedules are announced. Visit the Sportsbook or Esports tabs to explore current markets. Odds are calculated by our system and published in real time; past odds are not guaranteed for future events.

Our sifu support team is available in English and Indonesian. When you contact support via the in-app help form, select your preferred language. We aim to respond within one business day (9 AM to 6 PM Indonesian time, Monday to Friday). Most common questions—account setup, deposit/withdrawal, game rules, verification—are answered in both languages. If you require specialized assistance (e.g. legal or compliance matters), we may escalate your case to a specialist, which may add one to two business days. We do not offer real-time chat support; all responses go through the in-app help system or email.

KYC (Know Your Customer) verification is the process by which we confirm your identity and check your jurisdiction eligibility. During KYC, you submit a valid government ID (passport, national ID, or driver's license), proof of address (utility bill or bank statement), and verify your mobile number. This process typically takes one to two business days. KYC is required before your first withdrawal and is a legal compliance standard on sifu. Unverified accounts can deposit but cannot withdraw. If we cannot verify your documents or if your location is outside our service area, we will notify you and return any deposited funds to your payment method within five business days. Keep scans of your documents in case we request additional verification.

Two-factor authentication adds an extra security layer to your sifu account. To enable 2FA, log in and go to Account Settings → Security → Two-Factor Authentication. You can choose email-based or SMS-based 2FA. If you select email, we will send a confirmation code to your registered email each time you log in from a new device or initiate a withdrawal. If you select SMS, the code goes to your mobile number. Enter the code to complete login or withdrawal. We strongly recommend enabling 2FA before your first withdrawal. If you lose access to your 2FA method, contact support immediately with verification documents so we can reset it.